SMS terms

1. Draft and approval model

Missed-call and review-request messages begin as drafts. GridHand does not send a draft until an authenticated owner approves that specific message. Approval is one-time and message-specific. If the approval record, tenant, provider configuration, or safety check cannot be verified, the send must fail closed.

2. Consent remains the business's responsibility

GridHand approval is not proof of recipient consent. Before approving a text, the participating business must have the consent required for that sender, recipient, subject, and message type; retain evidence when required; identify itself; and comply with applicable law and carrier rules. Review requests may be promotional depending on their content and context.

3. Opt-out and help

The initial message in a program must include an appropriate opt-out instruction such as “Reply STOP to unsubscribe” when required. The business must honor STOP, CANCEL, END, QUIT, UNSUBSCRIBE, and other legally effective revocations promptly. After an opt-out, no further messages may be sent unless the recipient provides valid new consent. For help, recipients may contact the business shown in the message or email support@gridhand.ai.

4. Frequency and charges

Message frequency depends on the individual callback, missed-call, or review-request workflow. GridHand does not enroll recipients in recurring marketing through the pilot. Message and data rates may apply under the recipient's mobile plan. Carriers are not liable for delayed or undelivered messages.

5. Prohibited use

• No purchased, scraped, rented, or transferred consent lists.
• No deceptive sender identity, unlawful content, harassment, spam, or attempts to evade carrier filtering.
• No messages after a recipient has opted out.
• No sensitive information that is unnecessary for the service interaction.

6. Provider requirements

Messaging may be delivered through Twilio and is subject to carrier rules and the Twilio Messaging Policy. GridHand may block or suspend a send to protect recipients, the service, or carrier compliance.

7. Contact

Questions about a message should first go to the business identified as the sender. Questions about GridHand's messaging controls may be sent to support@gridhand.ai.