GRIDHAND

Business terms

Pilot client agreement

This agreement applies only when a participating business accepts it in writing or through an authorized pilot enrollment. If a signed order form conflicts with this page, the signed order form controls.

Last updated July 22, 2026

1. Parties and scope

The agreement is between GridHand AI LLC and the business identified in the pilot record. GridHand will provide the controlled service described in the Terms: callback reminders, customer-message drafts, one-time approvals, and activity records. Features outside that scope require a written change signed or accepted by both parties.

2. Pilot fees

The initial controlled pilot has no automatic billing. Any fee, paid subscription, provider charge allocation, renewal, or payment method requires a separate written order or explicit authorization. GridHand will not create a billing record merely because an account exists.

3. Client responsibilities

  • Confirm business details and authorized owner users.
  • Keep credentials secure and review account activity.
  • Verify the accuracy and appropriateness of callbacks and drafts.
  • Obtain and retain legally sufficient customer messaging consent.
  • Honor opt-outs and avoid prohibited content or sensitive data.
  • Promptly report suspected security or privacy incidents.

4. GridHand responsibilities

  • Maintain tenant-scoped access controls and the approval-first message path.
  • Use service providers only as reasonably needed to deliver and secure the pilot.
  • Avoid customer contact, production changes, billing, or public case-study use outside the business's authorization.
  • Provide reasonable support for pilot operation and verified privacy requests.

5. Data and confidentiality

Each party will protect the other party's non-public business information using reasonable care and use it only for the agreement. The client owns its business and customer content. GridHand may process it only to deliver, secure, support, and comply with law for the service. The Privacy Policy and subprocessor list provide more detail.

6. Term and exit

Either party may end the pilot on written notice. GridHand may suspend immediately for a security threat, unlawful use, messaging violation, or material breach. On exit, the client may request an export or deletion subject to verification, technical limits, and legal retention requirements.

7. Warranty, liability, and law

The disclaimers, liability limits, governing law, and venue in the Terms of Service apply to this agreement. Neither party is liable for delay caused by events reasonably outside its control.

8. Contact and acceptance

Notices may be sent to the authorized email in the pilot record and to legal@gridhand.ai. This page alone does not enroll a business; acceptance must be recorded through the controlled pilot process or another written agreement.